Frequently Asked Questions

Please read our FAQ before sending us a message.

How fast will my order ship?

Your order will be shipped out within 2 business days of when it is placed. You will automatically be emailed a USPS Tracking # when the shipping label is created in our system. Packages typically arrive in 3 – 5 business days but be sure to check your tracking email to keep an eye on your shipment.
If you have any shipping issues, you can always email our Customer Specialist Team at [email protected], and we will answer all your questions!

Which payment methods are accepted?

We accept PayPal, Visa, and MasterCard credit cards or debit cards. Unfortunately, we cannot accept checks, money orders, or chocolate smoothies.

How can I edit my shipping address?

Log in to your member dashboard here.
Click on the “Address” button in the left side navigation.
Click Add/Edit and update your shipping or billing details.
Click “Save Address”.

What's your return policy?

Look we get it. Sometimes the only way to know if something works is for you to try it.  Check out our return policy here. If that didn’t answer your question or you need more detailed information email us at [email protected] and we’ll help you place the return.

Why did my credit card get declined?

Ugh. This sucks. If your card is declined, we suggest you check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If that still doesn’t work and you’re thinkin man I got a million bucks in the bank WTF, call your credit card company to clear the transaction, and then place a new order.

How long does it take to process a return?

Credit card refunds can usually take 2 -3 business days to appear on your statement.

Send us an email

FAQs didn’t resolve your issues? Contact Us and one of our friendly customer specialist will get back to you.